Elizabeth Lockwood

Converting more clients through stellar customer service doesn't have to be rocket science. If you're struggling to offer clients to service they're expecting, Maddy Martin from Smith.ai and Matt Bradford-Aunger from HelpDocs are here to give you some tips on how to build a reliable knowledge base, lead conversion process, and customer service delivery plan so that your business has all the tools it needs to successfully serve clients and easily convert quality leads.

Ever dreamed of cutting your workload down so you can enjoy a 3-day workweek? Well, now your dreams can come finally true (no, really!). Maddy Martin of Smith.ai and Jordan Ostroff of JordanLaw and LegalEase Marketing explain everything you need to know in order to achieve a more relaxed workweek through the simple process of delegation.

As a lawyer, you may have found yourself frustrated, stuck spending most of your time trying to catch up on administrative tasks and pushing your legal work back indefinitely. Get back to getting real work done by taking a page out of Maddy Martin's book as she shares the best tools and practices that you can start implementing to escape constant interruptions, focus on more productive work, and achieve a better balance for your law firm.

When leads call your business, you need to be prepared to send them down your sales funnel. Maddy Martin of Smith.ai joined CallRail's Sam O'Rouke and Mockingbird's Conrad Saam to touch on the tried-and-true methods that business professionals like yourself can implement into their marketing and data analyzing process in order to provide ideal responsiveness to callers and earn more quality conversions from their calls.

Can't figure out why your revenue isn't growing? The problem may lie where you least expect it: your phone calls. If you know your phone sales technique could use some work or if you're just hoping to improve your sales process and start reviving your revenue growth, take the advice that Kelsey Johnson, product marketing manager at Smith.ai, has and implement these five, simple technique to close the sale every time someone calls your business.

Have you ever been on a phone call with an important client, but, for whatever reason, can't seem to hear them? You don't want to upset your client and risk your business relationship, but you also know you have to be able to hear them in order to move forward. If you frequently experience scenarios like this, Kelsey Johnson, product marketing manager at Smith.ai, has some tips you can use to maneuver your way around this awkward situation in a professional manner and better prepared yourself for call volume issues in the future.

Can't decide between renting a physical office space or investing in a virtual office space? Kelsey Johnson, product marketing manager at Smith.ai, can tell you what need to know, from the pros and cons of rented and virtual office spaces to how you can discover which might be right for your business.

In the final part of our three-part series on voice services, we'll wrap up our discussion by delving into voice strategies. More specifically, we'll talk about what voice strategies consist of, why businesses need to implement them into their overall communication processes, and how businesses like yours can leverage a reliable voice strategy to improve operations, increase customer satisfaction, and grow your business tenfold.

In the final part of our three-part series on voice services, we'll wrap up our discussion by delving into voice strategies. More specifically, we'll talk about what voice strategies consist of, why businesses need to implement them into their overall communication processes, and how businesses like yours can leverage a reliable voice strategy to improve operations, increase customer satisfaction, and grow your business tenfold.

Call recording can be a great tool for small businesses hoping to improve internal operations, quickly train new staff, and protect themselves from potential legal issues, but how should a business go about using call recording and what common mistakes should businesses avoid making? Kelsey Johnson, product marketing manager at Smith.ai, tackles the do's and don't's of call recording to help small business owners like yours use it wisely.