Blog: Business Education

If you're concerned you'll miss an important call, but don't have the time to sit by your phone all day, call forwarding is the answer to all of your call answering problems. Forwarding your calls can ensure customers or potential clients have access to you and your business, even when you are out of the office or busy.

Worried about sharing your personal number when you make a call? There are ways to stop callers from seeing your number to protect your privacy. Use caller ID to block your number and keep your information safe from any potentially unwanted callers.

Everybody needs to make a private call every now and again, but caller ID makes privacy nearly impossible nowadays. Blocking your caller ID to make a private call may be necessary for any number of reasons. Knowing how to do this can give you the control over the privacy of your own calls, empowering you to make as many private calls as you need without risking your information.

A voicemail greeting can be act as a introduction to your company and set the tone for the rest of your company's relationship with a client so it's important to create a voicemail that suits your company's brand. But if you're not sure where to start, we have a few suggestions you can use to get your voicemail going.

Whether you struggle to keep your law firm’s systems up to date or find it difficult to constantly demo new technology, it can no doubt be overwhelming to take the necessary steps to keep your firm productive and profitable. If you’re hoping to give your law practice the boost it needs without creating more work for yourself, Maddy Martin of Smith.ai and Maya Bielinski of ROSS Intelligence recommend building efficiency through affordable and accessible solutions.

Law firm intake is the structured process by which a firm captures, screens, and converts prospective clients — from the first call or contact through to a signed engagement — ensuring only qualified matters reach an attorney's desk.

Small law firms have been hit particularly hard by the pandemic. Addressing and overcoming the challenges that COVID-19 has brought on may take a village. That's why Maddy Martin of Smith.ai met with the leading experts across the legal field, from Mark Homer of GNGF.com to Josh Youngblood of JLY Tech and JLY Tax: to discuss the best practices that small law firms can use to rise above the obstacles of the pandemic and keep their law firm alive and well.

With protests raging across the country, it's important to know the constitutional rights that your, and your fellow citizens, have. Attorneys Valerie McConnell of Casetext and Justie Nicol of Nicol Gersch Law joined Maddy Martin of Smith.ai to discuss the injustices witnessed during the most recent protests as well as how being knowledgeable of your rights can protect you from potential legal complications.

Running an efficient law firm means aligning the right technology, practice management tools, and support talent so that attorneys spend more time on billable work and less time on administrative overhead.