Mei Loo

Smith.ai's AI Receptionist now recognizes ten caller types instead of four, adding six built for law firms: Other Law Office, Government Agency, Case-Related Third Party, Opposing Party, Media/Press Inquiry, and Incarcerated Caller.

Smith.ai's AI Receptionist and Virtual Receptionists now connect directly to your Lawmatics account for both scheduling and CRM. That gives your firm two things: appointments booked live on the call and the caller's details logged in Lawmatics once the call ends.

Smith.ai's Free plan runs the full AI Receptionist, not a trial or a stripped-down version, for 25 answered calls a month, with no expiration date.

AI Receptionist now connects directly to your Acuity Scheduling account, so the calendar link you add for each caller type gets checked against it, catching broken links before they cost you a booking.

Smith.ai's Virtual Receptionists and AI Receptionist can now send retainer agreements for e-signature during the intake call, closing the gap between a qualified lead and a signed retainer.

Quality Studio is a new built-in workspace from Smith.ai that lets you test your AI Receptionist before it ever handles a real call — and continuously improves it over time.